Resume
Work Experience
2022 - Present
Customer Service Representative
TTEC Holdings
- Analyzed complex cases to provide solutions.
- Presented clear and actionable reports that empower decision-making processes.
- Automated Excel sheets for customer service reports.
2017 - 2021
General Manager
Distribuidora JCespedes
As a General Manager with a keen focus on data-driven decision-making, I leverage my expertise in data science methodologies to enhance operational efficiency and drive business success.
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My commitment to data-driven excellence allows me to steer the organization toward optimized processes, streamlined operations, and a competitive edge in the market
2017 - 2019
Data Analyst
Dirección General de Ética e Integridad Gubernamental (DIGEIG)
As a data analyst, I analyzed business data to identify trends, patterns, and insights that helped in making strategic decisions. I was responsible for data cleaning, data modeling, and providing insights and recommendations to the management team. I used Excel, SQL, and Tableau for data analysis and visualization.
2015 - 2017
Data Entry Clerk
Seguros Universal
As a data entry clerk, my role primarily involves meticulous data input and management, ensuring the accuracy and integrity of critical information contributing to data cleaning.
Education
2021-2023
Master of Science in Data Science
I completed my Master's degree in Data Science from INTEC University. The program provided me with a strong foundation in statistics, machine learning, data mining, and data visualization. I worked on several projects that involved analyzing real-world datasets and building predictive models.
2010-2014
Bachelor in Business Administration
I earned my Bachelor's degree in Business Administration from Pontificia Universidad Católica Madre y Maestra (PUCMM) University. This program equipped me with a solid understanding of key business concepts, including finance, marketing, management, and operations. Throughout my studies, I engaged in various projects that involved strategic planning, financial analysis, and organizational leadership.
Skills & Expertise
I am proficient in Python, R, SQL, and various data visualization tools such as Tableau and Power BI. I have experience in machine learning, statistical analysis, data mining, and data cleaning.
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I have a solid foundation in time series analysis, computer vision, and natural language processing (NLP).